Terms and Conditions
At Hue Moments Events LLC, we value our clients and strive to provide excellent service. However, due to the nature of event planning, cancellations and rescheduling must be handled with clear guidelines.
1. Deposit
- A 50% deposit is required to secure your booking or full payment is welcomed at the time of booking.
2. Cancellation by Client (Deposits and Full Payments)
- Cancellations made 14 days or more before the event will receive a full refund minus a 10% processing fee.
- Cancellations made 8–13 days before the event will receive a 50% refund.
- Cancellations made at least 7 days before the event are non-refundable but can be applied to a rescheduled date (subject to availability).
- Cancellations made less than 7 days before the event are non - refundable.
- All cancellations must be submitted in writing via text (786-416-2693) (954-274-8505) or email (huemomentsevents@gmail.com) and must include the client’s name, event date, and reason for cancellation.
3. Rescheduling Policy
- Clients may reschedule once without penalty if requested at least 7 days before the event.
- Rescheduling is subject to availability.
- If a rescheduled date is unavailable, the standard cancellation policy applies.
4. Travel-Related Cancellations
- If the event is located outside of South Florida, travel fees may apply.
- If extreme weather, road closures, or other unforeseen circumstances prevent us from reaching the event, clients may reschedule at no extra cost or receive a full refund minus the 10% processing fee.
5. Cancellation by Hue Moments Events LLC
- If we must cancel due to unforeseen circumstances (e.g., equipment failure, extreme weather, staff emergency), clients will receive a full refund or the option to reschedule at no additional cost.
6. Force Majeure
- If the event is canceled due to natural disasters, government restrictions, pandemics, or other uncontrollable circumstances, clients may receive a credit for a future booking instead of a refund.
7. No-Show Policy
- If the client fails to provide access to the venue or does not communicate a delay within 30 minutes of the scheduled start time, the booking will be considered canceled with no refund.
8. Client Responsibilities
- Ensure adequate space and power access for booth setup.
- Ensure venue allows vendor equipment.
- Inform Hue Moments Events of any special requirements at least 72 hours prior to event.
9. Liability
Hue Moments Events LLC is not liable for any injuries, delays, or damages resulting from the use or misuse of the booth by guests. We reserve the right to shut down the booth in the event of unsafe conditions, abuse, or violation of terms.
10. Photo & Video Usage
Hue Moments Events reserves the right to use photos/videos taken at your event for marketing purposes unless the client opts out in writing.
By booking with Hue Moments Events LLC, you acknowledge and agree to these terms and conditions.
